Follow Swallow Bags
Facebook
Twitter
Instagram
Sign up for Newsletter
Pop-up Image

Welcome to Swallow Bags!

Signup to our Newsletter

  • No products in the cart.
  • No products in the cart.

FAQ

FAQ

CAN I CANCEL AN ORDER ONCE IT HAS BEEN PLACED?

Typically orders are dispatched within 24 hours of being received (Monday-Friday). If you change your mind and want to cancel your order please let us know as soon as possible by getting in touch with us via the contact page.

If you request to cancel your order after it has been dispatched we will be unable to process a refund until the item(s) has been returned to us. Once returned to us we will process a refund for the cost of the item(s), but we will not be able to refund the postage and packaging costs paid.

THE ITEM I WOULD LIKE TO PURCHASE IS OUT OF STOCK, CAN YOU HELP?

Sorry about that! Our tote bags are limited edtitions and there will only ever be 200 of each. Once they are gone they are gone! We are always launching new bags so ensure you are signed up to our newsletter to be the first to know!

WHAT SHOULD I DO IF I THINK MY ORDER IS LOST?

If you are ordering from within the UK and have not received your order within 14 working days please get in touch with us via the contact page and we will do our best to look into this for you.

CAN I TRACK MY DELIVERY?

Tracking information is only available for international orders sent using the courier service.

IS AN EXPRESS DELIVERY OPTION AVAILABLE?

Yes! For customers in the UK we offer Royal Mail Special Delivery, a next working day service. If you place an order before 3pm (Monday to Friday) your order will usually be shipped the same day for delivery the next working day by 1pm. Please note a signature is required upon delivery.

If you are placing an order outside of the UK and your order is urgent we recommend selecting the Courier delivery method.

WHICH DELIVERY SERVICES DO YOU USE AND HOW LONG WILL DELIVERY TAKE?

Orders placed before 3pm GMT (Monday to Friday) are usually dispatched the same day.

If for any reason an order placed cannot be shipped within 48 hours (excluding weekends and bank holidays) a message will be displayed in the shopping basket detailing revised shipping times.

We use Royal Mail to ship the majority of orders. You will be able to select from the following delivery options during the checkout process.

UK Shipping
Within the UK orders can be sent using the following services:

Royal Mail First Class
Royal Mail estimate that this service usually takes 1 to 2 working days and a signature is not required upon delivery. Please note the delivery times are an estimate only and are not guaranteed by Royal Mail. Please allow up to 14 days for delivery.

Royal Mail Special Delivery (next working day)
Royal Mail guarantee delivery before 1pm the next working day from dispatch. Please note that a signature is required upon receiving the package.

International Shipping
International orders orders can be sent using the following services:

International Couriers
Couriers will usually deliver within 1 to 5 working days after your package has been dispatched and a signature will be required upon delivery.

DO YOU SHIP INTERNATIONALLY?

Yes! We are happy to ship orders anywhere in the world.

HOW DO I RETURN OR EXCHANGE AN ITEM?

f you are not happy with your purchase and would like to return an item please get in touch us via the contact page within 10 days of receiving your order. We will give you details of how to return the item(s).

Please then return the item(s) in the original condition within 30 days and we will issue a refund or exchange the item if preferred.

WHAT DO I DO IF THERE IS SOMETHING WRONG WITH MY ORDER?

Please get in touch with us via the contact page as soon as possible letting us know what the problem is, we will do our best to help.

You dont have permission to register